Tong Park Hotel

The character of both the building and location are stunning. The whole place is immaculate; the housekeeping team do a fantastic job. Staff are always friendly and willing to go the extra mile to accommodate guests’ needs wherever possible. My last stay was in the midst of a snowstorm; most places were closed down, but Tong Park remained operational with a skeleton staff and I would say they were a godsend to guests at the time! The evening menu/restaurant serves some of the best food in the area and in my opinion deserves far more recognition than it currently gets. I stayed for quite a while (due to the snowstorm) and worked my way through a decent chunk of the menu day by day; each meal was delicious and it’s, again, now one of my go-to places in the area; I’ve now taken friends & family and had business meals there, with each person saying the evening menu is amazing!

Our first impressions of the Tong Park hotel were good. There was plenty of parking spaces, we just had to register our car in at the device at the reception desk. We arrived early to the hotel as we were going to an afternoon birthday party. We sat in the reception area for around 30 minutes before a member of staff showed. The reception area is very small with only a few seats. As we were early, our room wasn’t ready. ( our issue, not Tong Parks) Eventually the receptionist arrived and he booked a taxi for us to take us to our event. As I have some mobility issues, I had asked for a room with a walk in shower as opposed to a shower over a bath, this request was honoured, Thankyou. The room was nice but I think there needs to be some work done on the windows in room 101. The view from the window overlooked a flat roof over reception and was in need of cleaning up. It had quite a lot of debris including cigarette ends which do not look very nice. People are obviously smoking out of the window, not us as we’re non smokers! The window only opened a matter of inches. Our room had twin beds, the duvet on one of the beds (mine) was like a heavy lead weight, the other duvet was beautiful and light. The pillows weren’t good. The aircon was a very welcome feature of our room. There was a great hospitality tray with biscuits and a couple of chocolates, stocked with teas and coffees etc. The lighting in the bedroom was not the best but we got by. The towels were good and plentiful. We did not eat at the hotel on the evening, but breakfast was perfect, plenty of choice and very nice, a lovely peaceful area. The staff were all lovely and very helpful.

Room was comfortable with all the facilities you need. Bed was big and comfy. It was easy to control the temperature with the air conditioning. Everything was clean and tidy, bathroom and shower were clean and toiletries provided.

Andrea, on reception, was our star this weekend. Noting I was on crutches, and recognising the hotel was busy, she quickly identified the room allocated was unsuitable due to the number of steps involved. She reviewed the system and sourced an alternative....and what a lovely room too........thank you Andrea. The food in the restaurant was great too, and I thoroughly enjoyed my rib-eye steak. A very pleasant stay. We will look to return

The staff went beyond for us. From the get go the man at reception knew our name and greeted us on arrival. They were so accommodating with our family. The food was halal. Brought up anything we needed through room service not matter what time. Exceeded my expectations. I would highly recommend. We were late for breakfast one day and they still let my children have some breakfast before we left the hotel. Customer service was impeccable.